Thinc-Server Support

FAQ's

1. Can I store mail on the local workstation and centrally on the server at the same time for some clients?

2. How do I access Shared Address Books when I am remote?

3. Why is our ISP blacklisting our IP address?

4. What is the best way to backup the software?

5. Can I run this as a service?

6. Can I access this via the web?

7. How do I set up email clients automatically when logging in? 

8. Can I have some clients on Outlook and some clients using Thinc-Mail?

9. Can I store all of my email locally and not on the server? 

10. Can I have local Address Books as well as Shared Common Address Books? 

11. What is the easiest way to set up email scanners for viruses? 

12. Can I block spam at the server? 

13. What is better to set up – MX records or POP? 

14. Can I automate email going into Thinc-Store? 

15. Why do all email when deleted go into the Users Delete Folder? 

16. Is all activity logged on this server so that we can create an accurate audit trail?

17. Why does the dial up keep turning off after a set time? 

18. Our network traffic seems slow.  Is there a way to throttle calling email? 

19. Can I use a relay server to send mail, but receive from this server? 

Yes.  The product is designed to store mail centrally however you can still use the mail server to pop to a local client.  All data will then be stored on that local machine.   

A2.
How do I access Shared Address Books when I am remote?

Shared address books cannot be accessed if you are offline from the server.  A copy of the email addresses can be added to your personal address book which in turn will be available if you are working offline.

A3.
Why is our ISP blacklisting our IP address?

Sometimes the server acts too aggressively when compared to the activities of normal servers. You simply need to contact your ISP and inform them that you are popping the mail server.

A4.
What is the best way to backup the software?  

The data can be backed up using any standard backup routine however the fastest method would be for it to be copied to another folder.  This way the service would be down for only a short time before back commences and restoring can be done by simply placing the directory back in its original place.   

A5.
Can I run this as a service?

By default no, however, if you run the add-on Server Service Pack (SSP) this will enable you to put this as a service on any Window-based machine. 
 

A6.
Can I access this via the web?

No. No web browser interface is available however if you use Thinc-Server Enterprise, a thin client real-time product is available which is non-browser based. 

A7.
How do I set up email clients automatically when logging in? 

There is no automated scripting for email clients however the primary send and receive information is set at the server level not at the client level, therefore those do not have to be set up. Only usernames and privileges need to be setup when accessing via centrally stored data.
 

A8.
Can I have some clients on Outlook and some clients using Thinc-Mail?
 

Yes you can use any email client to send and receive mail HOWEVER you can only centrally store your data is using Thinc-Mail. You must pop an SMTP if you are using any third party email client.
 

A9.
Can I store all of my email locally and not on the server? 
 

Yes.  Using normal POP and SMTP all mail will be delivered to the local machine.

A10.
Can I have local Address Books as well as Shared Common Address Books? 
 

Yes.  Personal address book can be stored locally BUT it must be accessible via the network to allow the server to capture it.

A11.
What is the easiest way to set up email scanners for viruses? 

By installing any third party virus scanner on the same machine as Thinc-Server all incoming and outgoing mail will be scanned.  It is still recommended that a second email scanner be set up on the individual machines as an added precaution providing additional security and peace of mind.

A12.
Can I block spam at the server?

Yes.  Any third party anti-spamming software can be loaded to run provided it views ports.

A13.
What is better to set up – MX records or POP? 

We recommend POP and SMTP from your mail server by default and do not recommend your using MX records unless you are experienced and understand completely the ramifications of setting these up.  It is not recommended for small companies who do not have the staff to manage or maintain these records.

A14.
Can I automate email going into Thinc-Store? 

No.  By default, you must physically drag all of the email into the ‘store box’ that you wish to archive.  If you wish to automate this process you would require that you purchase Thinc-Store Enterprise.

A15.
Why do all email when deleted go into the Users Delete Folder? 

This is an Administrative security setting. When a user permanently deletes any of their email they are removed from the trash of the user and get placed in the second trash found in the primary Administrators account.  This means that they can be stored or recovered if required.

A16.
Is all activity logged on this server so that we can create an accurate audit trail?

Yes. All incoming and outgoing mail is logged and can be viewed by the Administrator at any time.

A17.
Why does the dial up keep turning off after a set time? 

This is normally found in a setting on the modem itself that the idle time has been set for a predetermined amount. Go into the modem settings and change the ‘disconnect if idle’ option to the maximum amount.

A18.
Our network traffic seems slow.  Is there a way to throttle calling email? 

No.  By default this product simply tries to access the mail server or the internet as quickly and efficiently as possible.  If excessive downloads or internet is occurring then the entire network will slow down as this is a shared link.

A19.
Can I use a relay server to send mail, but receive from this server? 

Yes. You can separate all outgoing and incoming mail via different paths.